Participant are not able to obtain the casino account anymore. Mattia from Italy can’t entry his account any more. He can be unable to get to the assist.
Later on, the participant tried out to collect the winnings but was not able to log into her account. We turned down the complaint as the player did not reply to our messages and concerns.
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Predatory Dormancy Clause - speedy Not Encouraged: Winorama's dormancy clause states: "If you do not log on to your online games account for any duration of a hundred and eighty days, any equilibrium with your account will be forfeited to the business." 17/07/2018. This really is completely unacceptable - dormancy clauses really should hardly ever permit operators to seize good balances in a very player's account which brings about an immediate Not Recommended position on our website.
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The grievance was turned down because the participant refused to cooperate While using the casino and failed to supply relevant evidence.
Winorama has a hugely rated customer support workforce, that may be contacted by means of e mail. We located The shopper assistance group for being beneficial, courteous and prompt when replying to our enquiries.
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